[huiteng]

China Huiteng technology Limited is the professional company specilizing in manufacturing CNC router and laser engraving,cutting machine,we can produce CNC router and laser machine for many industry, such as advertsing,woodworking,stone engraving,sign marking,our machine can engrave and cut wood, acrylic,stone,leather,glass,plastic sheet,metal sheet etc .

we committed to develop and produce high quality with competitive price machines to serve customers from worldwide.So after our several years hard working,our machines have been exported to many countries,and have established regular business with many distributors from many countries,we can supply teaching,training and good service after sales for customers,our principle is creat great value for customers, let customers satisfaction.customers will find that choose our machines is valuable.

our machine catalog:
CNC router 300*300mm
CNC router 600*900mm
CNc router 1200*1200mm
CNC router 1200*1800mm
CNC router 1200*2400mm
CNC router 1300*2500mm
CNC router 1500*3000mm
CNC router 2000*3000mm

If you are interested in our machine, we welcome you contact us.

Jackie

Huiteng technology Co.,Ltd

Add: Qinghe road,Jinan,Shandong,China

Web:www.ht-cnc.net

Email:[email protected]

MSN:[email protected]

Skype:tradejackie

[lothar2048]

First of all, i'd like to say to anyone here how much i'm disliking this person, who is a real fish and commercially speaking totaly stupid...

I recently bought a router to this company, and i can say now this was about a total miss.

Let me explain you why.

First, i've been negotiating some conditions. I do have all documents and proof if you want them. Just ask.

The router was supposed to come :

- With NCstudio and Ucancam. Ucancam was delivered, but not NCstudio wich is a hacked copy of the original software. Also, the hacked copy contained a trojan virus (TROJAN ADH), which is very well know to infect files and be a totally dangerous threat for your files and your computer too.

- It was supposed to come with a vaccum system. It was only delivered a vaccum brush.

- It was supposed to come with a water tank. It was not delivered. The water pumps were provided but are not at all dedicated to be used for this. These are for water fountains, not for professional use. Cost around 9$ each.

- Router came already damaged because it was lifted with lifting clamps. They let their marks on the router table as you can see on the pictures.

- Router is not at all levelled. So it means that you have a lot of level difference from one side board to the other side. I measured about 3mm only on the X axis. So it has to be releveled by all ways, including the Z axis.

- Router was supposed to come with an USB control interface. A very old PCI one style were delivered. If you plan like me to use it with a laptop, just forget it.

I'm not talking about the painting, router finitions and cabling that has to be retaken in all cases. Stepping motors cables were soldered to the crossing cables, wich does not allow you to use this one without changing them totally or add a new connection box. You should also change the cables as quality is not good at all.

On some picture, you can also see that going straight is difficult for this company. But this does not seems to be a problem for them.

Discussing with "super" Jackie, you can have it all. Including the building and machining dust as you can see on pictures. But if you expect to have what you were supposed to, be really carefull. This guy changes it's mind all the time and this is a casino bet. For the same price, you would have lies, not what you ordered and full disagrements at the end.

I will not recommend it at all !!!

[ccrayjr]

It is made in China... what did you expect? There is no subsitute for quality and most all of the machinery made in China lacks quality control and quality metal!! The big problem in buying Chineese goods is... you have NO LEGAL RECOURCE!!
You always get what you pay for... no matter what you buy!

[huiteng]

There is little misunderstanding here,we accept our machine not perfect,every machine is not perfect,About the machine here said,it is well and work normally before delivery,there is the picture in our factory,we check every machine carefully before ship,maybe the package is little damaged because of long transport.

This machine is Ncstudio control system,And Ncstudio is PCI connect,we all know that it is not USB connect, the Ncstudio,yes,it is copy one,every customers know that this price only buy copy one,it don't affect use.

About the dust collector ,yes,we accept lost it when ship,but have cutted the price.

About water tank,the machine with it,I don't know why François said without it,we can see the picture.

We have cutted USD 750 for the machine,and paid more USD 350 for the customer,the customer still not paid us balance USD 750,the payment term is pay us balance when delivery ,now the customer have gotten router half a month,but they have not paid us,after they said there are some problem of our router,we accept the USD 750 for the compensate,so we paid for the problem.we think it is enough,it is no reason ask for much more.we should understand each other.

[lothar2048]

It is made in China... what did you expect? There is no subsitute for quality and most all of the machinery made in China lacks quality control and quality metal!! The big problem in buying Chineese goods is... you have NO LEGAL RECOURCE!!
You always get what you pay for... no matter what you buy!

Well, i do not agree fully. Most of the chinese guys i know are honnest businessmen. This one is a total liar and particulary a stupid, but very stupid seller... But i agree with you in this case. You know, we had to try ;-) Some peoples told us about their deception, and we wanted to see it by our eyes. Now, we are cleared customers !

You also are wrong about justice in china. They are not underdevelopped country, even if they are not so developped too. We just hire the services of a lawyer there, and we are beginning to see what should be done or not. We don't expect much, but we are curious to see if the chinese industrial ministry will keep it's words when he is talking about the quality improvements he wants to have for it's country.

Jackie, we are not talking about the money, but about the quality and service you should be having to help your customer to be satisfied. Talking of money when they are talking to you about their fear or doubts is just the contrary of what a good seller is supposed to.

By the way, i also told you about mark, my CNC expert and friend. He is offering you a very good advise for your next sells. "Be really carefull of CE custom clearance by now". You may know what he is talking about as i do not master all what he says...

Chears.

[lothar2048]

There is little misunderstanding here,we accept our machine not perfect,every machine is not perfect,About the machine here said,it is well and work normally before delivery,there is the picture in our factory,we check every machine carefully before ship,maybe the package is little damaged because of long transport.

This machine is Ncstudio control system,And Ncstudio is PCI connect,we all know that it is not USB connect, the Ncstudio,yes,it is copy one,every customers know that this price only buy copy one,it don't affect use.

About the dust collector ,yes,we accept lost it when ship,but have cutted the price.

About water tank,the machine with it,I don't know why François said without it,we can see the picture.

We have cutted USD 750 for the machine,and paid more USD 350 for the customer,the customer still not paid us balance USD 750,the payment term is pay us balance when delivery ,now the customer have gotten router half a month,but they have not paid us,after they said there are some problem of our router,we accept the USD 750 for the compensate,so we paid for the problem.we think it is enough,it is no reason ask for much more.we should understand each other.

SO, if i'm counting well.

Total Invoice is 6050.
3000 paid at first.
2300$ paid at custom clearance.

Not delivered as espected : Documentation, windows drivers (We finaly found them), vaccum cleaner system, water tank, quality made router.

Received : Bad quality damaged and unleveled router, bad quality water pumps, unexpected custom clearance fees and disagreements, real jackie face (blackmailer).

So, if i'm following your own, We are done ! As i paid for all expected, why do i have to pay 750$ more, when i paid for some transportation, manutention that were not supposed to as they should be included in DDP conditions ? Do you plan to refund me for those ? Do you think we can add any other bill aftermath ?

You are just funny man, you should know it. When customers are talking about their problems, you just asnwer, money...

You are a living joke !

[huiteng]

Yes,the total price is USD 6050,so you think include all charge?I think you never import goods,import goods include some import tax,we don't know how much in your country.

we have paid USD 2300 include shipping chagre,port fee,clear custom tax,transport fee from port to your door,and you paid USD 1600 (maybe include the import taxs and other fee),so the just the fee is USD 2300+USD 1600=USD 3900, as you thought,the price of the router is USD 6050-USD 3900=2150.

so you want the CNC router 1280 with 2.2KWspindle, water tank,dust collector USD 2150,that is impossible.

[vicsg]

I have bought several machines from Jackie,their machines don't have big problem,all work well,and he service well,I think the routers are valuable for the price,customers don't expect the quality as European,just think about the price you paid.



And we should pay money to suppliers when we gotten router,if we don't pay,what is the reason have to complain the quality?

[lothar2048]

Yes,the total price is USD 6050,so you think include all charge?I think you never import goods,import goods include some import tax,we don't know how much in your country.

we have paid USD 2300 include shipping chagre,port fee,clear custom tax,transport fee from port to your door,and you paid USD 1600 (maybe include the import taxs and other fee),so the just the fee is USD 2300+USD 1600=USD 3900, as you thought,the price of the router is USD 6050-USD 3900=2150.

so you want the CNC router 1280 with 2.2KWspindle, water tank,dust collector USD 2150,that is impossible.

I don't know how you are counting, but i don't even care.
I already paid you 3000 + 2300 USD. And i paid appart, 1600$ directly to declarant for taxes that i never contested. But 320$ more of transportation fees exceed from Port to place.
I already exlained that "i" sent you 2300$, so you don't even pay a penny from your own pocket, but mine. And you were paid 3000$ at order, wich represent 50%. So 3000+2300 are 5300$ dollars, not what you are saying at all... you just don't even know counting dude !

When i ask you for pricing, this is the price you gave to me. I have a proforma to proove this. This offer was supposed to include everything, as this is a DDP. Not including some fess and taxes are your own and entire responsability, no mine. If you are doing mistakes, you must assume, or try to explain to your customer. You never tried to, but asked for more money without even notifying.

I knew i had to pay for taxes, and i do not complaint for that. what i'm complainging is that i received a damage router with missing parts that were negotiated by you. I think i don't have to pay for what i did not received, even if the price is very low. Your responsability now is to call your insurance, and tell them about this. I already tried by myslef, and they said this was your responsability. So just do it.

I also knew that quality won't be that incredible. but i never thought you could sell a router made for precision cutting without levelling it well. This is like if you were selling a car with only two whells touching to the ground.
Talking about security and usable capabilities, this is just not possible you can think it's fine. Even electric ground was not cabled... Let me laugh about your professionnal habilities of building a working router...

By the way, If you are changing your mind aftermath, this is only a threat. In europe, we assume our mistakes. and if you are making mistakes, you have the right to retract yourself if price is raising. All seller normally assume their mistakes. I china, you must pay more for other's mistakes. This is the noticable difference and a very strange conception of dealing and commerce. It is also uncompatible with our law enforcement and basic buyer rules. This is something you should integrate ASAP.

Now i'm asking for a refund as this is an unusable router and does not fit at all the requirements. It's just unusable because of damages, and totally proprietary interface, so what was untold before buy. It does not fit the industrial CE requirement too. And this is a confirmed information for such type of machinery (security features).

- Interface can't be drived by any other application than a hacked NCstudio solution (Confirmed by weihong company itself). Solution offered to use Ucancam software, export your job to Hacked Ncstudio, containing also a virus... It means that you can't post process at any time or use another sofware directly. What a joke !
- Router is not leveled at all and need a laser certification to be used with conformity.
- Router platform table was damaged and is not leveled too. Offering me to mill it as a solution is just a joke for anyone. You can't even mill it because the Z axis is not leveled too. you would always have a problem with this axis.
- Colling system is not fitting industrial requirements. It's just dangerous to use it with fountain water pumps... CE requirements tell you must use a closed and presure circuit. This was sold but not delivered.

For all those reasons, i'm just going to complaint.

Do you notice that we are talking about problems you cant' solve, promises you made and lies you said. And you are only talking about money ? Just continue this way, you are just giving me a hand for my complaints... I already have a confirmation that even in china, this is not even acceptable.

For any buyers, don't even trust this man. Importing such kind of product is also totally forbiden, even for end users. You can have court poursuits from custom facilities as the interface is a copied one. This can lead to product handling and destruction at custom facilities, and very big problems with your local justice system. It means a total loss as Huiteng is asking you to pay in advance. Also, we are suspecting that all CE documentation that were provided are falsified ones. We are looking forward to verify if the values are authentics with a consumer association. Importing falsified goods can be a real problem for you, just think about it... If this is the case, Huiteng company would be prosecuted and banned from CE Marketplace. See :

CE marking by manufacturer or notified body for CE mark | Cesolutions.eu

Mr Hui Zhong. If you think you can do whatever you want, say whatever you want, and sell products to our protected market without following some strict and basic rules, you will see how much efficient our customer and business protection are. Your customer are buying confidently because they think all is legal and trust what you say. Our law enforcement will derterminate if you are an honnest company or if you lied to your customer for selling them falsified goods.

[larryy1022]

I think you guys have problem on DDP and DDU.
I dont know why Jackie agreed DDP when you didnt know the local charge in France.

To be honest, I think the price is too low to secure quality. China can make the mechanical parts very well as Euro/US, or Messer/Koike/Farely such brand would not have their machine made in China.
We just dont have good CNC system, that's the problem.

If you pay decent price, you will get high quality product from China. But if go to lowest price, mostly you will get cheap quality. Isn't it fair?

Just my view.
Larry

[lothar2048]

I think you guys have problem on DDP and DDU.
I dont know why Jackie agreed DDP when you didnt know the local charge in France.

To be honest, I think the price is too low to secure quality. China can make the mechanical parts very well as Euro/US, or Messer/Koike/Farely such brand would not have their machine made in China.
We just dont have good CNC system, that's the problem.

If you pay decent price, you will get high quality product from China. But if go to lowest price, mostly you will get cheap quality. Isn't it fair?

Just my view.
Larry

Of course not larry. Is there any french that could be called Larry ?
Larry suit larry ?

By the way. This is not a pricing problem. the problem is that when you are offering something to someone, and you cant' rely to your contract, you are simply stupid, a liar and a total scrow.

When i asked for a price. I asked for all things that i needed. If the price would have been higher, i could have bought the router too, if i was sure to get what i asked.

Now, i don't have what i asked, and i also loose for my money (Damaged router).

So please, tell me when does Mr Hui offered to help me regarding this ? He only asled me money for what have not been delivered and for having this help. Just think about it !

[larryy1022]

hello,

you usually talk to anyone like this? I'm not interested in arguing with u.
For your info, follow is the most famous engraving machine supplier in China, you may check their price, then compare it with the price you got, maybe you will see what's the real reason for your problem.
Jingdiao-Company profile

I dont want to be judge here, just want to offer some information here.

regards
Larry

[lothar2048]

hello,

you usually talk to anyone like this? I'm not interested in arguing with u.
For your info, follow is the most famous engraving machine supplier in China, you may check their price, then compare it with the price you got, maybe you will see what's the real reason for your problem.
Jingdiao-Company profile

I dont want to be judge here, just want to offer some information here.

regards
Larry

First, if you don't want to judge, just don't do it and stay away.

Second, Anyone here could know that jackie is not serious, even in giving affordable pricing for delivering what he promised to you.

Third, if i had knew that the chinese definition of a router should be inaccurate leveling of the router for a 0.05mm step precision, i would not have bought it. I already told this, but you don't seem to take care of what i said before, so i have to say it again.

If jackie wants to ameliorate, he could be competitive, even with an higer pricing. But i was affraid to give me an higer pricing and gave me insurance he was trustable.

The result ?

Ordered a router with workspace of 1800X1200X300, and received an unleveled router with a workspace of 1680X1060X150. Interface card is an illegal copy clone. Software contains a virus. Parts were not delivered as expected.

And you would like me to say that this so bad deal was only due to my fault, that the price were too low ? Who offered me this price and said yes to all my questions ?

You can keep talking, but there will never be more Huiteng routers allowed to cross the CE frontiers in the very next weeks until jackie changes it's minds and manners. You just can be sure of that... We are stupid one time, but we will never be stupid eternally...

[huiteng]

About the DDP or DDU,it is really DDU,yes,we offered DDP first time,but that is a mistake by the forwarder,they offered DDP first time,but later they said,their agent in France don't do DDP,that is a mistake,should be DDU,we have explained it to the customer,so at this time,we should understand,just think about it,if DDP,the price should not so lower.

About the control software,François told us him budget,he buy the machine within the price,so we only use copy one,that is impossible buy expensive original one,that is acceptable by many customers. François said don't have driver,because he don't install it by right way,the right Way should choose crogramfiles/NcStudio,all our customers call installed it successful.

François said workspace is 1680X1060X150,that is how possible,we don't know if he set the parameter right.

François said the table is not level,we don't know it is,we have told him,in case not very level,you can mill it let it level,the mill tool come within the router.

So sometime you seen is not the truth,you think our router have many problem,because you didn't use it in right way or see it by right insight.when you have prejudice of something,you can find one thousand problem of it.just as our router,the truth is our other customers can use it well.

[lothar2048]

About the DDP or DDU,it is really DDU,yes,we offered DDP first time,but that is a mistake by the forwarder,they offered DDP first time,but later they said,their agent in France don't do DDP,that is a mistake,should be DDU,we have explained it to the customer,so at this time,we should understand,just think about it,if DDP,the price should not so lower.

SO, YOU MAKE THE MISTAKE, BUT THIS IS UP TO US TO PAY FOR THEIR MISTAKES. BE AWARE OF THIS SUPPLIER. HE WILL ALWAYS MAKES MISTAKES THAT YOU MUST HAVE TO PAY FOR. OUR PRICE HAS BEEN NEGOTIATED BEFORE. WE ASKED ALL THIS BEFORE AND YOU MADE THE PROFORMA. WE NEVER DISCUSSED ABOUT THIS PRICE FURTHER. YOU MADE IT VERY LOW, SO WHY WE WERE INTERESTED TO SEE WHAT WE COULD EXPECT FOR SUCH SO LOW PRICING. NOW, WE KNOW. WE DO HAVE A PROFORMA THAT SHOWS EVERYTHING WERE ASKED. WE DO HAVE ALL PROOF TO SHOW TO ANYONE THAT MR JACKIE IS NOT TRUSTABLE AT ALL AND ALL THIS IS A TRAP.

About the control software,François told us him budget,he buy the machine within the price,so we only use copy one,that is impossible buy expensive original one,that is acceptable by many customers. François said don't have driver,because he don't install it by right way,the right Way should choose crogramfiles/NcStudio,all our customers call installed it successful.

THIS IS TOTALLY FALSE. I HAVE CONTACTED THE ORIGINAL COMPANY THAT CONFIRMED THIS WAS A COPY. AND THE PRICE IS NOT THAT EXPENSIVE AT ALL. ALSO MR JACKIE NEVER SAID THIS SHOULD BE A COPY AT ANYTIME. WE DISCOVERED IT WHEN ASKING THEM FOR THE BOARD DRIVERS. THEY TOLD US THAT WE COULD NOT EXPECT ANY HELP FROM THEM AS THIS WAS A CLONE BOARD, NOT AN ORIGINAL ONE. THEY WILL INVESTIGATE FURTHER ABOUT THE SELLER COMPANY. THERE ARE ALSO NON COSTY SOLUTIONS AVAILBLE IN USB. SO IF YOU DON'T KNOW WHAT YOU ARE TALKING ABOUT, THIS IS JUST MISERY FOR YOU...
WE ALSO CONTACTED OTHER ROUTER SUPPLIER. WE DO HAVE OFFERS AT LITTLE HIGER (AROUND 1000$). EVERYTHING IS LEVELED. PROFESIONNAL TOOLS ARE OFFERED. VACCUM AND COOLING SYSTEM IS PRESENT. TRAVELING DIMENSIONS ARE RESPECTED. WE ALREADY RECEIVED THIS MACHINE AND IT IS TESTED RIGHT NOW. EVERYTHING IS WORKING SO FAR PERFECTLY AND THERE IS NO WUALITY COMPARISON POSSIBLE BETWEEN THOS TWO SUPPLIERS. WHAT ABOUT THE HUITEND ROUTER. THERE ARE TOO MANY PROBLEMS TO SOLVE BEFORE IT CAN BE USED IN GOOD CONDITIONS. EVEN PAINTING IS JUST A JOKE. SOLUTIONS OFFERED BY HUITENG ARE JUST NON PROFESSIONAL AND UNRESPECTFULL OF CUSTOMER CARES AND WISHES.

François said workspace is 1680X1060X150,that is how possible,we don't know if he set the parameter right.

OF COURSE, THIS WOULD BE MY FAULT. THAT IS NOT A PARAMETER PROBLEM BUT A TRAVELING PROBLEM. THE Z AXIS WOULD NEVER BE ABLE TO TRAVEL 300 MM BECAUSE IT IS NOT ENOUGH LONG TO DO SO. THE OTHER AXIS DON'T EVEN HAVE THE CORRECT LENGH TOO. SO YOU CAN TALK, THIS IS WHAT IS OBVIOUSLY WHAT YOU DELIVERED AND WHAT CAN BE SEEN ON MY ROUTER DELIVERED ALSO DAMAGED ! HOW CAN YOU SAY THAT COWARD !
DO YOU MEAN WE DON'T KNOW USING A RULER ?

François said the table is not level,we don't know it is,we have told him,in case not very level,you can mill it let it level,the mill tool come within the router.

THIS IS WHAT YOU SHOULD BE EXPECTING AS AN ANSWER FROM JACKIE THE HERO. YOU SOLUTIONS ARE JUST JOKES ! MILL THE TABLE... WHAT WOULD YOU EXPECT FROM HUITENG COMPANY NOW ?

So sometime you seen is not the truth,you think our router have many problem,because you didn't use it in right way or see it by right insight.when you have prejudice of something,you can find one thousand problem of it.just as our router,the truth is our other customers can use it well.

OF COURSE, THIS IS AGAIN MY FAULT. WE ARE THE LIARS. WE ARE JUST NO DOING RIGHT. THERE IS SOMETHING YOU SHOULD BE INTEGRATING NOW. WE DO ARE WORKING IN PROFESIONNAL MILING COMPANIES IN EUROPE. OUR RULES ARE MUCH MORE STRICT THAN YOURS, AND THIS IS A FACT. BUT THIS IS THE FIRST TIME WE RECEIVED SUCH PIECE OF ****. EVEN AN AXIS WAS DELIVERED WITH A TRAVELING PULSE IN INCH, NOT IN MM ON THE Y AXIS. WE LET YOU UNDERSTAND WHAT SHOULD BE MEANING OF THIS IF YOU HAD TRIED TO CUT ANYTHING WITH SUCH HADWARE PARAMETERS ON THE STEPPING MOTOR DRIVER MODULES. WHAT A BIG JOKE IS HUITENG COMPANY...
JACKIE. WE ARE TRYING DIFFERENT ROUTERS AT THE MOMENT. YOU COMPANY IS JUST THE WORTH WE EVER SEEN SO FAR... FIRST, AND UNTIL YOU CHANGE YOUR MINDS, WE WILL NEVER RECOMMAND YOU. BUT SO FAR, WE WILL ALERT EUROPEAN CUSTOM FACILITIES ABOUT YOUR MANNERS. MOST OF THE CE CERTIFICATE TESTS SHOWS THAT THE ROUTER SPECIFICATIONS ARE NOT CORRESPONDING TO THE CHARTS PROVIDED. THIS IS NOT JUST AN OFFENSE TO US, BUT TO THE ENTIRE CE BUSINESS COMMUNITY. THOSE RULES WOULD BE VALID FOR THEM BUT NOT FOR YOUR COMPANY ? ARE YOU JUST KIDDING ?

[huiteng]

Yes,we offered DDP first time,but we told you that was a mistake by forwarder,should be DDU not DDP,the forwarder don't do DDP,they don't know the import tax,why you insist to the thing that is impossible.


And could you explain why you didn't pay our balance money when delivery,you promised could pay our balance money after the router clear customs,but you didn't ,buy goods but don't pay for it,I think that is not the rule even in your country.and disappeared for long time we can't contact you,but picked up the router without B/L,we didn't give you the B/L,we just gave it to forwarder for clear customs,you didn't pay our balance money ,but you can pick up the goods without B/L,,we are really scared by you.

[lothar2048]

Yes,we offered DDP first time,but we told you that was a mistake by forwarder,should be DDU not DDP,the forwarder don't do DDP,they don't know the import tax,why you insist to the thing that is impossible.

WHEN DID YOU CHANGED YOUR MIND ? WHEN THE ROUTRER WAS IN TRANSIT AND AFTER CONCLUDING THE DEAL WITH A PROFORMA, OR BEFORE CONCLUDING THE DEAL ?
IT IS UP TO YOUR COMPANY TO GET THOSE INFORMATIONS REGARDING SPECIAL TAXES 5NOT LOCAL TAXES) AND THIS IS UP TO YOU TO INTEGRATE THEM IN YOUR INVOICE. IF YOU DON'T, ARE WE SUPPOSED TO DO IT FOR YOU ? ARE WE SUPPOSED AS THE MATERIAL IS IN TRANSIT AND DON'T HAVE OTHER CHOICE TO PAY THIS SUPPLEMENT ? ARE YOU IN BUSINESS SO FOR TO THINK THIS IS JUST POSSIBLE ?


And could you explain why you didn't pay our balance money when delivery,you promised could pay our balance money after the router clear customs,but you didn't ,buy goods but don't pay for it,I think that is not the rule even in your country.and disappeared for long time we can't contact you,but picked up the router without B/L,we didn't give you the B/L,we just gave it to forwarder for clear customs,you didn't pay our balance money ,but you can pick up the goods without B/L,,we are really scared by you.

DID YOU PROVIDED WHAT YOU ENGAGED YOU COMPANY AND YOU NAME FOR ? WAS THE ROUTER DRIVER SUPPOSED TO BE A COPY OR AN ORIGINAL ONE WITH AN ORIGINAL SOFTWARE ? WAS DDP JUST A DREAM ? WAS THE ROUTER SUPPOSED TO BE DAMMAGED AT RECEPTION DUE TO POOR TRANSPORTATION BOX AND ASSEMBLY ? WERE WE SUPPOSED TO TAKE CARE ABOUT CUSTOM CLEARANCE AS WE JUST ASKED A DDP JUTS NOT TO HANDLE ALL THIS COMPLICATIONS ?

WE DON'T UNDERSTAND WHY YOU A SCARING FOR ? THIS IS NOT OUR DECISION, BUT STATE AND LAWS YOU SHOULD BE CONSIDERING. IF YOU PLAY WITH THE LAW, YOU MUST NOT FORGET TO ASSUME IT WHEN YOU ARE CATCHED THE HAND IN BAG.

WHY DO YOU THINK YOU WON'T BE PAID ? I ALWAYS SAID I WOULD PAY FOR A FUNCTIONNAL ROUTER. I NEVER SAID I WON'T. BUT YOU DIDN'T HELPED. YOU ALSO SAID YOU DON'T CARE YOURSELF ABOUT OUR PROBLEMS. YOU JUST HAVE NOW WHAT YOU CAN EXPECT FROM ANYONE HERE.

THIS IS VERY SIMPLE. OR YOU FINISH THIS DEAL FINDING SOLUTIONS FOR YOUR CUSTOMER (AND NEXT CUSTOMERS TOO). OR YOU JUST REFUND.
WE ARE JUST USING OUR OWN CUSTOMER PROTECTION PLANS AND INSTITUTIONS. AS AN EXPORTER, IF YOU DON'T CARE ABOUT THOSE RULES, YOU WILL BE FINISHED AS AN EXPORTING COMPANY VERY QUICKLY. AND THIS IS NOT OUR FAULT AT ALL.

TAKE CARE.

[huiteng]

DID YOU PROVIDED WHAT YOU ENGAGED YOU COMPANY AND YOU NAME FOR ? WAS THE ROUTER DRIVER SUPPOSED TO BE A COPY OR AN ORIGINAL ONE WITH AN ORIGINAL SOFTWARE ? WAS DDP JUST A DREAM ? WAS THE ROUTER SUPPOSED TO BE DAMMAGED AT RECEPTION DUE TO POOR TRANSPORTATION BOX AND ASSEMBLY ? WERE WE SUPPOSED TO TAKE CARE ABOUT CUSTOM CLEARANCE AS WE JUST ASKED A DDP JUTS NOT TO HANDLE ALL THIS COMPLICATIONS ?

WE DON'T UNDERSTAND WHY YOU A SCARING FOR ? THIS IS NOT OUR DECISION, BUT STATE AND LAWS YOU SHOULD BE CONSIDERING. IF YOU PLAY WITH THE LAW, YOU MUST NOT FORGET TO ASSUME IT WHEN YOU ARE CATCHED THE HAND IN BAG.

WHY DO YOU THINK YOU WON'T BE PAID ? I ALWAYS SAID I WOULD PAY FOR A FUNCTIONNAL ROUTER. I NEVER SAID I WON'T. BUT YOU DIDN'T HELPED. YOU ALSO SAID YOU DON'T CARE YOURSELF ABOUT OUR PROBLEMS. YOU JUST HAVE NOW WHAT YOU CAN EXPECT FROM ANYONE HERE.

THIS IS VERY SIMPLE. OR YOU FINISH THIS DEAL FINDING SOLUTIONS FOR YOUR CUSTOMER (AND NEXT CUSTOMERS TOO). OR YOU JUST REFUND.
WE ARE JUST USING OUR OWN CUSTOMER PROTECTION PLANS AND INSTITUTIONS. AS AN EXPORTER, IF YOU DON'T CARE ABOUT THOSE RULES, YOU WILL BE FINISHED AS AN EXPORTING COMPANY VERY QUICKLY. AND THIS IS NOT OUR FAULT AT ALL.

TAKE CARE.

When the forwarder told us that is a mistake,not DDP should be DDU,we were also very angry,but we forgave them,we didn't go to court because of this mistake,we didn't ask them to pay the import tax,because the price don't include it though they did made the mistake.

You should make clear which is first? you should first pay us when the router delivery.but you didn't.We always like to help our every customers,but we don't help the thief thieved our router,even though,we still wanted to help you,but when we talking,you were abusing,how could we help you? and we can sure than if you can use the router well,you would never appear and pay us.we had such experience,one customer picked up machine didn't pay us,and never appear.

[lothar2048]

When the forwarder told us that is a mistake,not DDP should be DDU,we were also very angry,but we forgave them,we didn't go to court because of this mistake,we didn't ask them to pay the import tax,because the price don't include it though they did made the mistake.

You should make clear which is first? you should first pay us when the router delivery.but you didn't.We always like to help our every customers,but we don't help the thief thieved our router,even though,we still wanted to help you,but when we talking,you were abusing,how could we help you? and we can sure than if you can use the router well,you would never appear and pay us.we had such experience,one customer picked up machine didn't pay us,and never appear.

Find someone professionnal to fix all troubles. Provide an original USB interface as expected. Provide the vaccum system as expected. Provide professionnal water pumps as expected. Level the router not by milling the table which is a joke solution. If you can do all this, we would be done and you'll be paid what you we supposed to deliver. Otehrwise, we would ask for a refund and the router would be available in our place for any of your customers.

Another point of VIEW. If we would already have paid you. How could we be fixing all this troubles as you would have been already paid for ? Why are you exporting things without understanding quality levels and customer cares as all other professionnals do !

I don't think you can do it.

[p38nut]

About the DDP or DDU,it is really DDU,yes,we offered DDP first time,but that is a mistake by the forwarder,they offered DDP first time,but later they said,their agent in France don't do DDP,that is a mistake,should be DDU,we have explained it to the customer,so at this time,we should understand,just think about it,if DDP,the price should not so lower.

About the control software,François told us him budget,he buy the machine within the price,so we only use copy one,that is impossible buy expensive original one,that is acceptable by many customers. François said don't have driver,because he don't install it by right way,the right Way should choose crogramfiles/NcStudio,all our customers call installed it successful.

François said workspace is 1680X1060X150,that is how possible,we don't know if he set the parameter right.

François said the table is not level,we don't know it is,we have told him,in case not very level,you can mill it let it level,the mill tool come within the router.

So sometime you seen is not the truth,you think our router have many problem,because you didn't use it in right way or see it by right insight.when you have prejudice of something,you can find one thousand problem of it.just as our router,the truth is our other customers can use it well.

In the United States, we call that STEALING. You call it GOOD BUSINESS.