Has anyone sent their RapidTurn in for the spindle rebuild from the initial manufacturing issue with the 5C collet rear bearing surface in the spindle? How long did it take to get the work done and back to you? Did everything go well and as expected?

I have an early RapidTurn and contacted Tormach earlier this week to have it rebuilt/replaced. I was surprised when the response I got was "Is the unit not working correctly?" I replied that it was for the manufacturing error they announced. I didn't think I had to provide a current documented issue to get it fixed. Did anyone else have to do this?

The link I had from Tormach no longer points to the rebuild program information, but I eventually found info on their website and included that information in my response. I have not heard anything else from Tormach. I was hoping it would be a quick turn around.