Hello,
No doubt I will get flamed for this post, as a low volume customer, but I'll put this out there anyway.
I put my first order in with them a few weeks ago. The postage from Honkers to Australia was quicker than the time it took them to post it. A week to post, 5 days to arrive. I only ordered a few endmills and a collet.
There was an issue with the order, being that a datasheet was incorrect. This issue was sorted by an immediate part refund.
I put another order in nearly 2 weeks ago now, bigger order (around $160 worth). After a week, I asked for the order to be posted, and was promised that they would have it packed the next day. Have not heard back from them since. It has now been 11 days. I sent more emails, and opened a paypal claim and am awaiting the outcome.
Now, to some of you bigger businesses, it might seem trivial. My business is brand new, I am desperately trying to get off the ground with limited funds (superannuation, govt grants). I have jobs and customers waiting because I do not have much tooling as is, this order would have left me with all I needed for current jobs and a good stock to boot.
This has caused me a great deal of stress.
I have a feeling, and I have noticed this with other Hong Kong and Chinese shops, that they advertise products for sale that they do not have in stock. (this practise is illegal in australia btw).
Is this practise of it taking 2 weeks to post an order an accepted practise in this industry? Am I expecting too much? Had this experience with CTC Tools or any others?
Thanks for listening
Ash