Originally Posted by
tommy1
The bad.
Then, around the 19th of March, during a low rpm cut the spindle stalled and would not re-start. After checking all fuses and connections and such, I emailed Novakon on March 21st for a resolution/ reset procedure/ next course of action to take to troubleshoot. After a week plus of my pestering emails, I finally got a response on March 1st that there was a problem w/ the VFD / motor system and that they had 15 upgraded motor / VFD combos being urgently shipped and that I would be placed on the priority list to have my machine upgraded. At that point, they were expecting them w/in 2 weeks.
(Now mind you, this couldn’t have happened at a worse time as I had 6 jobs that I was committed to that all the green machining was to be done on this machine)
Here it is April 6th, and not only do I still not have the replacement parts, I don’t even have a date as to when I should expect them. Almost 7 weeks have passed.
(Needless to say, I had to revert back the manual mill to complete the jobs that I was committed to which completely blew those estimates out of the water (Glad I don’t count on this stuff to make a living))
I have also had to turn down some opportunities on new jobs due to the machine still not being functional
The uncalled for.
It seems that the issue w/ these VFD /Motors was a know fact. What I see as totally uncalled for is the fact that I was not informed of it by Novakon. A simple note from them stating to stay out of a certain rpm / load combo until they have the replacement units is all it would have taken . It would be much better to have a machine that works in most of the range of specifications than the current situation of a great big paper weight that does nothing!
I understand that things happen. I have not given up on the machine . As I stated earlier, when it works, it works well. It is just frustrating to me that something that could have easily been avoided wasn’t. A simple note / letter / phone call is all it would have taken.
And I don’t know if this is Novakon’s or Sangmutan’s problem. That’s for them to figure out. I purchased a complete machine from Novakon so based on that ,from this point of view it is Novakon’s issue.
Note: The drill chuck that comes w/ the machine as “ free tooling” isn’t what I would consider usable. I have never seen such T.I.R in a chuck before. I took it and threw it into the field .It will do just as much good there as it would in my shop.