[Pplug]

Hi folks,

I'm purchasing a New Hermes Vanguard Optima laser engraver for our middle school technology department. I already found the correct printer driver from the Universal Laser website and burned a small picture. However, I don't have any information on the engraver. I would like to find a manual and newer firmware. What software would I need to do vector engravings? Actually, any information I can find would be helpful.

Thanks

[Pplug]

I found out that the engraver is made by Universal Lasers for new Hermes. I posted a quick support question on their website and was pleasantly surprised by a prompt email reply back. I now have a manual, firmware update and drivers for winxp and win7!

Applying the update was troublesome. The engraver would not load a file and the print spooler would show a failure just like all the other times I tried to print. Nothing showed up on the engraver screen. I got frustrated and restarted the engraver. When it came back on, I noticed the firmware update had loaded. I didn't get a confirmation on the comp but I took a chance and ran the firmware job on the engraver. It worked! Now the engraver works perfectly with all the stuff I try to print!

Thank you Universal Laser for keeping an 11 year old machine up to date and for helping us out free of charge!

[EduardGheorghe]

I found out that the engraver is made by Universal Lasers for new Hermes. I posted a quick support question on their website and was pleasantly surprised by a prompt email reply back. I now have a manual, firmware update and drivers for winxp and win7!

Applying the update was troublesome. The engraver would not load a file and the print spooler would show a failure just like all the other times I tried to print. Nothing showed up on the engraver screen. I got frustrated and restarted the engraver. When it came back on, I noticed the firmware update had loaded. I didn't get a confirmation on the comp but I took a chance and ran the firmware job on the engraver. It worked! Now the engraver works perfectly with all the stuff I try to print!

Thank you Universal Laser for keeping an 11 year old machine up to date and for helping us out free of charge!

Hey Pplug, I have just purchased a New Hermes Vanguard Optima and I am trying as well to get all the software and manual and if possible the firmware update, can you help me with those?
Thanks

[dcorwin822]

Hey Pplug, I have just purchased a New Hermes Vanguard Optima and I am trying as well to get all the software and manual and if possible the firmware update, can you help me with those?
Thanks

Unfortunately my brother passed away in 2016. I recent took possession of his machines. Once I get them up and running again I’d be glad to see what documentation he has on the computers for you. Knowing my brother there’s a 50/50 chance of organization in his collection.