Hi
Just wondering how others view paying for support? Do you feel you get value for money?
I don't really have a problem with some level of support but I find approx £3500 a lot, and to top it off it's increased 5% since last year.
What are others paying?
My main gripes are.
1) Most of our support calls are due to the uprades.
2) We get very little benefit from the upgrades, waveform milling was the last thing that really had an impact on us.
3) Developments like probing are not added as standard, requiring another licence hence more £. We are contributing to development than are asked to shell out again.