[itnc530-user]

Hello guys

Today I wanted to open the ‘last selected documents’ over the soft keys and the following error message came up: ‘file not available’

In the end I found out that several symbols of the file name were messed up.

However in the file manager, the symbols were not switched – so that’s why it’s was not possible to call the file over the soft key ‘last selected document’.

That sounds plausible. But I don’t understand how that can happen in the first place.
Has anybody had this kind of problem before?

Switching off the controller over the soft key and rebooting it - did not help! Only a complete turn off over the main switch corrected the error – however the list was then completely empty?!

[itnc530-user]

No hints or anything?

[cgTNC]

Is that an iTNC with 2 processors and windows?
Or why is there a black commando window in the background?
Maybe somebody installed something that the controller did not like.

Regards
cgTNC

[V4Aman]

Hello
That is the program manager in the background or... the colour is normally manufacturer-related and set up in the parameter.
I think the controller only had a little crash and could not display the list of the recently opened documents anymore. I never had that before.

Regards
V4Aman

[CNCFanatiker]

@ itnc530-user
I never had that problem on the iTNC530. I only know such ( display) errors from the old DOS time.. at that time I had a problem with the working memory.. that doesn‘t mean its the same here...
If I were you, I would contact Heidenhain and ask if that behaviour is known. Simply send them an email .