[daybowbow]

Hey everyone. I'm new to the forum but I've been using vectric and a laser printer for some time at a local maker space. I was finally was able to purchase a x6-1500gt from carving-cnc.com. I am having some major issues and was hoping to get some help.

So far :
I received all the parts and got my machine together. Everything was in box and nothing was damaged.

Everyone I have came across on forums said they received an email with a mach3 install and a plugin for the machine but I didn't get that. I however was able to find the software and the usb plugin driver offline.

Installed a copy of mach3 I got off their website and installed the usbmove pluggin. I followed the quickstart guide on the router and programmed the pins like I was said to.

I opened the control box up and the USB board has a red light that blinks. And every time I plug the machine in. Windows 8 will say 'Mach 3 USB controller ' but Mach 3 will never tell me motion control card hardware sensed like the quick start guide says it should.

And whenever I am in mach3 it keeps saying on the log "External Movement Not Connected![Movement Warning]"

I am trying to get everything going on windows 8 toshiba laptop. I have also tried on a windows 7 desktop with the same results.

I am struggling and frustrated. Any help?

[awerby]

What does the vendor say? According to their website, they provide "strong after sales support". It sounds like the version of the USB driver software you found online doesn't work; you need the real thing that they "specifically designed for Mach3". If they really won't send it to you, there's a forum here for discussing vendors - I notice there's already some talk about these guys there: http://www.cnczone.com/forums/vendor...c-support.html At least you can warn others not to fall into the same trap.

[daybowbow]

Luckily what happened is the email containing all the software was received on my end. The guys from carving-cnc got me all the files I needed at my cnc machine is working now.

[awerby]

Coincidence? Or perhaps those guys are monitoring this site...