Originally Posted by
Peleacios
Hi guys, maybe you have some recommendation about what to check...
(The machine is a 9060 Gweike with a MPC6525 card, using laserCut 5.3)
The issue is quite simple, if I download a file from LaserCut5.3 to the machine, it gets into the LCD panel, I can test the contour and even cut the contour without issues, but when I hit “start” it will move to the starting point and then freeze there.
The machine makes nothing, it doesn’t move, and the laser doesn’t fire (at least this is good to avoid a major issue).
The LCD panel gets frozen also, pressing the buttons has no action and there is no sound coming out from it anymore.
Only option to regain control is to switch off and on again the machine.
I've read of people with this similar, and the general recommendation is to unplug everything and plug it again... but that's not working for me.
I have tried:
- Switch off/on the machine
- Restart the software
- Delete all the files on the memory of the machine and download the Config again
- Unplug/plug the USB, power cord and softdog
- Restart the computer
- Tried cutting path and engraving areas
- Tried importing files as well as drawing them directly on LaserCut
- Tried different power/speed combos
- I tried exporting the drawing to a file and then uploading it to the machine via laserCut
- I tried exporting the drawing to a file and then uploading it to the machine via an USB drive
- I tried reinstalling laserCut on the computer
No matter what I do, I get always the same result: the machine recognizes the contour of the design, it moves and fires without issue (free move and contouring), but when it comes to actually cut/engrave it will simply freeze.
Only extra thing I can think of testing is getting a MOL file that is not coming from my LaserCut and then uploading it directly from an USB drive... at least that way I can be sure there is not an issue on the computer side (LaserCut code generation).
Would you guys send me a file that is tested to work on your machines?
Of course if you have any recommendation on how to solve the issue I'd really appreciate it.
To me seems some sort of file corruption: on the file generation or on the file interpretation... for the first one I could try to format the computer and start over form scratch, for the second one I have no idea how to solve it.
Sadly it's been a few days trying to get support from Gweike but so far I got none, and the frustation is accumulating since everyday the machine is not working I am loosing money.
Thanks in advance.