Originally Posted by
wheelieking71
No, its not. That is Josh. Darrin doesn't make many appearances. But, he does show up in a recent article in A2Z Metalworker where SPENG was recently featured.
Other than an uncanny similarity in attitudes, Darrin and Josh are two separate people.
I wish Darrin would pull his head out of his ass, and figure out how to properly handle situations like this.
He has proven he can make parts. And, they have great capacity over there.
But, when things go south for whatever reason, he flakes.
My take: his price point is very very low on stuff like this. So, when something happens (like lost parts) he is then at a complete loss on those parts.
So, he ignores the situation. Makes excuses, and moves on. Rather than suck it up, and deliver on his promise. Win or loose.
At whatever cost. Next job going to be late? Too bad. Boss down your throat? Too bad. Can't afford to replace material? Too bad. Do it anyway.
Make good on what you tell people you are going to do, and all these scenarios you can find of Darrin's on the internet will fade away.
Disclaimer: I don't know those guys on a personal level. I just happen to be local, and have but heads with them once or twice.
SPENG is a real shop. With real equipment. And, they can make good parts. But, they have a lot to learn about customer service.
And, poor customer service will sink you faster than anything.