Is anybody else having problems getting through to customer support? I purchased Bobcad about a month ago, and I just get an email from them that the new version 28 is out. So I proceed to call my sales rep about eligibility of upgrading and he informs me that I have to call customer support, but he doesn't think I will be eligible as I got it at such a cheap rate. I proceed to tell him that had I known that a new version was going to be out within a month I would have waited to purchase it if this is the case. So I call customer support, which by the way there is only one person handling this task, and I get their voice mail. So I leave a message with contact info and it has been 2-3 days and I still haven't heard anything from them regarding my question. Why is it that they can have salesman that call and send emails constantly but have such a lack of customer support? I have other software that I was planning on purchasing from them but am rethinking this now due to lack of timely support.
Rod