Originally Posted by
hanermo
A:
Don´t be difficult, or abrasive.
Is the 30" in x decisive and critical for You ?
If it is, why did You not notice it in day 1, or week 1, vs 1 month later ?
MT dealers want to have a good rep.
You have little claim in law - but You do have some.
E.
All typical but theoretical, from my experience, in MT business.
Say You want to fix it.
MT dealer will swap the machine for another model, with true 30" travel.
Say it costs 5000$ extra.
Say MT dealer wants to split the cost.
Now, your max cost is 2500$.
The max cost You can claim in court is then 5000$.
Since they now offered another piece at that price.
And in reality, since You originally bought as-is where-is, your claim has low validity in total.
Seller is in error.
He claimed too much travel, a factual easily checked item.
You are also in error.
Did not check it immediately, did not check it pre-purchase.
Accepted the goods.
Have used the goods.
My advice:
If the 30" is truly critical, ask to swap for bigger one.
Accept paying for some part of the cost.
I have no idea what "some" is in this case.
The worst thing you want is an antagonistic relationship. Always.
If the 30" is not really critical, go there to talk to the owner/boss/manager.
Explain Your concerns.
Ask for some redress.
Be honest, respectful, do take their pov into account.
E.g. they will likely have some stuff around, You could use, that is expensive new.
Ask if they would consider comping You machine dual-station vices, pneumatic chucks, collet sets, tooling sets, for the perceived value.
E.
A good approach, ime, is offering 1000$ for 10.000$ in second hand value for stuff that cost 50.000 $ new.
They got it "free" with a machine, you got it "cheap", both feel good, and they will speak well of You.
You will speak well of them - "they fixed up their minor error, are upstanding people with a word that is good...".
You want a win-win.
They want a win-win.
A win-win is always possible, when both sides are professional and honest and fair - and wish to continue trading.
When one side does not wish to be fair, to trade, then the only answer is "pistols at dawn", preferably from behind without warning.
A minor trade dispute is never, ever, ever worth that, even if You "win".
E.
I repped a 2nd hand cnc machine to a dealer in the UK (we did not deal with used stuff) - as I sold the guy a new machine from us.
The dealer bought it, paid cash as agreed in advance, seller was really happy.
The UK guys received it ... it was missing 2 pneumatic vices, pictured and agreed on, in the deal.
I called the seller.
By no means angry, or aggressive. "Listen, a mistake seems to have happened.."
He apologised, vices were shipped.
I was good. Buyer was good. Seller was good.
Everyone "won".
I have no idea why the vices were missing originally, do not care, did not ask.
There is mostly zero profit for anyone poking someone about errors - yes they might have tried to be sharp and keep them, whatever.
Or they were simply inattentive.
Or the right guy was sick, and the helper was not so competent.
Irrelevant.
Goal is good relations, good profits, easy payments.
Likewise, never, ever, ever threaten anyone.
If You want to/need to sue in small-claims court, whatever, do so.
If You did not state it in advance, both are better off, and You are more likely to get a positive result.
And You can still have a cordial, professional, relationship afterwards.
When the court date approaches, You can still / they can still, say "..listen .. could we not ..."