I too am looking to upgrade to a new machine, I haven't had any trouble with the company.
Bought my ShopTask 12-22TC from them used in 1999 and bought a bunch of tooling, all works well (for the price). Here is the archive.org page of my machine:
https://web.archive.org/web/20021206...aqhistory2.htm
As a web designer, I have to say their current website is pretty rough and lacking a lot of information needed to make a multi-thousand dollar purchase...
I really like the looks of the new machine, realize it is not a professional level machine and believe it is worth the price BUT (and it is a big but!), you must be prepared to check it out thoroughly when you receive it and be willing to do upgrades and modifications to get a good working machine out of it. I plan on going to visit their shop in Las Vegas, checking it out and bringing it back here to Idaho rather than having it shipped...
That said it is NOT a professional machine but it seems like a good start at one fifth the price of a pro machine!
If I ever get to the level of work where I can afford a pro machine I will trade this one off and upgrade.
With proper setup, documentation, and instructions to the buyer about how this exact machine works it will be worth MORE than a new from China, untested machine. I believe if they would provide this service from the factory it would be worth an extra $1000 to me, save them a lot of warranty service and build tremendous positive customer relations, I don't understand JT doesn't offer it...