I am not that familiar with electromagnetic chucks, but have worked with large electromagnet lifts (100amp).
And the problem you may be seeing is when a reverse de-magnetizing energy is used, it is normally a short reverse shot, if the reverse is kept on too long it will have the same effect of retaining the attraction of the part.
I would have though they would normally have a automatic 1 shot timer to give the de-magnetizing pulse, rather than leave it to manual operation.
Al.
CNC, Mechatronics Integration and Custom Machine Design
“Logic will get you from A to B. Imagination will take you everywhere.”
Albert E.