I would have them send you a usb stick with path pilot 2.0 install instructions. I have one that I purchased a few months ago to upgrade my recently replaced pp box. Might be handy of you have computer problems I guess. The directions or documentation for that also explains in good detail how to backup your controller settings. Could come in handy in future. I did this last week and when my new unit arrived Monday I had it up and running in a few minutes. Ran the 2,02 update, restored the backup I made of all my settings. Works great, now looking forward to a touch screen upgrade and also finish my network hardwire connections so I can get rid of the tennis shoe network I have been using.