Hi Tim, here is the reply from Zach,

Hi Tim
We focus on each client, and never ignore any client and any client's reasonable request.

You placed 2 CNC machines from us before China New Year
And because of Holiday reason + ship change plan, in order to let client receive the machine as soon as possible, we did send the fastest ship to You.

after we finish 2 machines for you, I also helped you on wechat to help to set up the MACH3 issues
for some days. And then your router machine can work.
And you can also ask me questions on wechat.

But then your Brackets broke, and after I heard the news, I sent the 2 new brackets+ one trim which i owed you directly without delay.

For the your other request for the refund for duplicate charges, and other matters, as you are so busy every day, we will appoint a time and solve all matters.

Any tech issues can ask OMNI CNC support : [email protected].
Welcome you to ask questions by wechat.


Zach