I have a PCNC 1100 Series II that will be 8 years old this coming July.

I’m starting to have a problem with the power draw bar in that when I step on the pedal to change tools, it will no longer push the draw bar down to release the collet to facilitate a tool change.

Well yesterday, I called tech support to ask what could be causing this problem and in speaking with the tech support rep we determined that after nearly 8 years it’s probably time to rebuild the air cylinders on the PDB.

He switched me over to the parts department and that individual told me he would have to look up the parts to see if they had them and call me back in a few minutes. I asked him to please get back to me ASAP because I have a machine down and I need the parts. I even told him I’d pay for USPS express delivery.

Well, here it is Saturday, no return phone call and no parts.

I have a job on the machine right now that takes 9 tools.

As far as I’m concerned, the Tormach tech support and parts department are the absolute best HAAS salesmen that Tormach has.