First off. does he have the manuals for the machine including the Fanuc?
Is he getting an alarm signal or what are the symptom details?
What/where did he get the communication cable from?
Has it ever worked ever on this set up?
I use dos based programs usually with a jumpered out hardware handshake cable, (3 wire), the other program that works ok usually is if you can get a copy of Terminal that was supplied with Win3.1, I have a copy if you need it.
The Hyperterminal that comes with Win98 is a PITA in MO.
Al.
CNC, Mechatronics Integration and Custom Machine Design
“Logic will get you from A to B. Imagination will take you everywhere.”
Albert E.