We have been using this machine for around 12 months and it has been fine, however i cannot get the Z access down to the bed.

1) I home the device on start up
2) I move the X & Y axis to where i want to set my origin
3) I move the Z AXIS to the bed (This is where the problem starts) it gets to around 500mm from the bed and will not descend any further.

I have contacted OMNI Support and after 3 days received a two word response, read this, along with a copy of the badly translated manual we already have and have been through.

The only other information is they say we should open the spindle cylinder to move down... Now i dont have a clue what that cryptic message means and nothing in their manual seems to match it!

Does anybody on here have any ideas what the problem might be.

I have not bought any more machines from this company because their support is legendarily poor so sadly i need to ask the community.