Since I can only get one email out of Jack from RAMS Support per 24 hour period, I thought I'd post here for some opinions while I wait for my next email reply tomorrow.

Our company did a re-structure and changed names. In the process, we lost the data on the computer that had the software keys for both our RAMS 3D and RAMS TRACE. We still have the software, but just need the keys re-emailed to us.

I contacted Jack at Rams Software, provided him our info and purchase date, and he emailed a confirmation that our paid registration was found for both products. However, he is requiring an additional "$395.00 fee for key re-generation and re-licensing of the two products". This doesn't seem right for software we have already purchased and rightfully own.

I cannot find anywhere on the RAMS website that it lists the $395 fee for updating records and re-emailing the keys. I can understand a small fee of $25 or something, but not $395!