Me buying a Chinese laser, after checking Epilog and trotec lasers
I think Epilog has one of the best quality and very friendly professional costumer service. Trotec I wait for an e-mail
Response but I think they were busy, no answer.
I decide going for a Chinese Laser, why? Because the price!! They are cheap!! And this is going to be kind of test laser before I get a Fiber laser for what is my goal , cut metal gold and silver ( I’m a jeweler).
After reading this forum (one of the best) I went for a redsail and rabbit, but after some e-mails to this companies and searching I found this company, Liaocheng shen Hui laser.
They give me a quote of $1840 for 50W co2 laser, 300x500 working table, up and down table (manual) ,max moving speed 1500mm/s ,Water cooled, Corel and AutoCAD compatible , resolution 4500dpi (model DC-G350)
And of course they promise good customer service (after sale) , and that their machine is “very well” made in china, standard warranty for one year on part and labor for the machine , and 3 months on laser tube. They show me (e-mail) all they certificates half of them on Chinese so I don’t know what those where for: P .
They ask 30% deposit before send the machine and the rest after they ship the laser (but if you don’t proof full payment they don’t ship the laser?)
I contact a broker here in Los Angeles California (where I’m) and ask how much will cost me to import the machine (clear customs and all that stuff), they give me a quote of $350 Plus (fees that I have to paid once that the machine get customs)and they also told me they have a contact/agent in china .
I hire the broker services and ask about the agent in china they arrange for the Chinese agent to call Liaocheng shen Hui laser (the seller of the laser) and verify they exist and they actually do lasers. After some calls they are legitimate!!
February 26 -- I make 30% payment and they start building the laser
March 5 -- I receive an e-mail the machine is ready
March 10 -- My brokers contact me, she say, the seller has better rate for shipment, and so they will ship it. I paid the balance
March 16 --The machine is shipped.
April 3 -- I get a call from my broker, the machine as arrive and is waiting to clear customs
April 6 -- I receive a call from the broker asking me about what kind of laser is because the FDA needs to check it and also as to … be X-RAY by customs, I give all the info that I have about the specs of the laser.
April 8 --I receive the bill from my broker.there where $150 more from the original quote (fee from customs)
Duty $72
Pier Pass time $25
AMS fee $25
Entry FEE $130
Single entry Bond $75
Wherehouse cherges $75
Food and drug $20
Customs X-RAY $10
there were more For extra $85 I arrange for them to deliver the machine to my office.
April 9 --I receive a fax from the broker, FDA put a hold on the laser, I will receive the machine but I NOT allowed selling, using. . Or move the machine.
April 10 --I e-mail the seller about a FDA certification, they said because is already shipped they don’t know what to do, but They will try to help me to solve the problem.
April 13 -- I call the broker they call FDA (waiting for answer back) and they will try to help me to solve the issue with the FDA
April 15 -- Still waiting for the seller, broker or FDA. :violin: