On May 9th I placed an order with Homann Designs (http://www.homanndesigns.com) for two electronically delivered items (a product license and the Mach MAD plugin). The funds were immediately withdrawn from my PayPal account. These were funds residing in my account, not a credit card charge, so there can have been no problems with a credit card issue. These should have been delivered within 24 hours at the most. To date I have received nothing.
On May 17th I received an email stating that the order had been canceled. No explanation, just a terse message that the order had been canceled. However, NO REFUND WAS MADE TO MY PAYPAL ACCOUNT! I immediately sent an email asking for an explanation.
After 2 business days (more that ample time for a legitimate business to respond to a customer service issue) I have heard nothing, nor has my money been refunded.
Has anyone else had experience with Homann Designs?
GFB