[jafc76]

Hello, three days ago I bought a Kress 1050 FME spindle, 11 collets, a 43mm holder and some parts of the spindle.

They accepted the order and I paid it. I sent an e-mail telling that I paid the order, but the order status is always the same, "accepted", but nothing changes.

I sent many e-mails asking about the order because I paid but it's only "accepted", they don't say anything to me and I don't know what can I do.

It's very strange.

The shop is http://www.cnc-plus.de/index.php?language=en

Thanks

[jafc76]

Thay have an Ebay shop so I asked about the shippment of a product and today they sent me an e-mail.

I'm sending e-mails because I bought things and I paid but they don't say anything, but when I asked for buy a product, they sent me an e-mail.

This shop is terrible, I don't know what can I do, but at the moment, they have my money and they don't send me anything

[salzburg]

Since you ordered this item through ebay send the vendor an e-mail
telling him that you are filing a complaint against him with ebay.
If you do not hear from the vendor within 2 days then go ahead and
file your complaint. Also if you paid with paypal file a complaint and
claim with them too. Do not wait too long with your filing of the
complaint and or claim.

[jafc76]

Thank you for your help Salzburg.

The shop doesn't say anything, only when I asked about a product, but never when I ask what's the problem with my order.

I paid with my paypal account, but I closed this account because I changed my American Express so the number is different and I had to register my new card but now in Europe we only can use Visa or Mastercard so I cancelled this account.

Now I have a new account with the same e-mail, password and everything but with a Visa and now I don't have the history for the reclamation.

It's a rare situation, maybe I'm going to call to American Express, maybe they can help me.

I can't believe, it's a shop but they are like pirates.

[salzburg]

Paypal has all the information, go and file a claim with them.

[jafc76]

I've called to paypal and they understand the problem, they are going to open a dispute with that shop. I'm feeling better now, I hope they can return me the money.

I don't understand why www.cnc-plus.de is doing that.

I hope nobody has the same problem, is better don't buy anything in this shop.

Juan

[jafc76]

Finally, I have everything at home but I had to open a dispute with Paypal and they had to send, but I never received any e-mail of them.

I don't recommend www.cnc-plus.de


They are not serious and no communication.

Juan