Dunno why everyone is defending the manufacturer and lambasting the poster , he obviously got a bad/used/shoddy machine and the mnfgrs should fix it , stories like this justify some of the peoples lack of faith and trust in chinese mnfgrs and with good reason. Some chinese "businessmen" think that it makes them look good and they are the best businessmen if they can cheat customers and cheating a foreigner is first prize , looks like thats the case here...totally disgusting.
I am in Yiwu right now checking on a $100 000 container of goods coming to me , I had to fly there from south africa due to concerns over quality, checking qty and seeing its loaded properly etc..its the only way to do business with china , check yourself , put it all on black and white , be careful of agents, payments and don't be too trusting. As it turns out , its was all good , but for my next container , I will do the same , fly out to check. that way they know they cant scam me in any way ...
Even with my laser suppliers being one of the good guys and despite all the assurances I got and the stuff I put in writing as well as visiting their factory and even watching the build a bit , my laser still came with errors , albeit small , sticky inspection panels , no ground screw , less than optimal wiring and a few other minor defects , we corrected em. You wouldnt have a warm and fuzzy feeling if you got a brand new car missing the cigarette lighter , the battery badly connected and the trunk not opening... worst of all , it would have taken an hour extra for em to fix and that hour woulda been time WELL spent , for me to get a perfect product.