[cam-tool]

Hello people,

It’s not meant as arrogance, but I’d like to remind that a control system consists of ca. 2% calculator rate called user interface – and that’s the only thing that user is faced with. The other 98% consist of control engineering – and the quicker and more dynamic the machine works, the more pretentious the task is to keep it in check.
So I can just warn you against manipulating with data and measuring equipment if you don’t have enough knowledge.
The trouble can be solved only by (or together with) the machine manufacturer. I don’t want to begin now the blah blah about bonding and warranty aspects.

Regards and no harm meant,

Clemens

[uli12us]

Actually you have twigged that the manufacturer doesn’t want or isn’t able to solve the problem. Such a reinstallation isn’t sorcery. I may not write it here. But you can find this all at Siemens DoconWeb.

[nixalsverdruss]

If the manufacturer doesn’t want or isn’t able to solve the problem, you can demand a specialist from Siemens.

You, certainly, also can rely on the specialists who know how to make a reinstall but don’t have an idea how to get a NC archive.

[HSC-Fan]

I know the problem of DMG. It deals with the fact thah they have too little of service people. :-( !!

They sell too many of machines. A friend of mine works at a big mould construction and he’s already had troubles even with acquisition of spare parts!!

I find that quite crass. The machines don't come cheap!!

[Potti]

@HSC-Fan

The problem is not to get a technician, but to get the one who his stuff. The first technician didn’t get ahead alone and called reinforcements. Then 2 technicians spent 2 days for the repair.

Regards
Potti

[uli12us]

Then 2 technicians spent 2 days for the repair.

It sounds familiar to me. That’s why I try to do such thing myself. If I call a technician everytime, then I’ll get poor.

[HSC-Fan]

That’s stark!!
I wish you success!!