I know they praise themselves on having great customer service...but that's not exactly the case.
I went to Paducah, KY to pick up my table about a year ago & take their training class.
Upon arrival I wasn't impressed with their organizational skills which had me thinking - "Oh boy...what have I gotten myself into". They loaded the wrong plasma generator in my truck, I had to read the box & say "Hey that's not right, where's MY machine". Then some parts that I had ordered weren't ready yet, although I drove from 3 states away after a phone call telling me everything was ready.
When I got back to put everything together we had another problem. When we placed the gantry on the table it fell off one end. We noticed this was because the slave side gear rack was bowed from the factory. Keep in mind this table was supposed to be tested from the factory. The workmanship on the table was sub-par. It looks like when they welded the slat guides onto the rail they warped the square tube on that side & then just bolted the gear rack onto that not noticing the rail was warped from welding.
So I place a phone call into them & tell them the whole story. I'll leave the name of the person who I talked to there out of it. Anyways, I was told to shim out the gear rail to make it straight & then everything should be ok. I offered to take pictures with my digital camera to show them exactly what the problem was because to me it was kind of a big deal, however I was told that was not needed.
I shim out the gear rack & then I noticed the pinion gear on the drop side gantry rubbed the slave side rail. I told them about these problems again and once again I was told to adjust the gear so it would have clearance.
Mind you all of this happened within the first month of me owning the machine. Never was I told to send the machine in for realignment or anything of that nature. It was always "Adjust it here/there".
I didn't feel comfortable at all with having to modify a brand new machine so soon after purchase, not to mention they acted like it wasn't a big deal. Who sells a product to their customers & then tells them to modify it to make it work.
To me the money I spent with Dynatorch has been a rip-off. After dealing with them the last two weeks I've been told that I need to purchase a new table from them b/c modifications I performed to the table expired the warranty.
I'm not spending another $2k on a table from Dynatorch that is nothing more than some 2"x2" square tube welded together w/o a JIG (Hence the bowing).
I spoke with a couple other CNC plasma companies & am now wishing I would've gone with a different machine.
This is just a notice to anyone considering a Dynatorch CNC Plasma Table, I hope you don't have the same problems I did.