i just worked with a guy named Joe, sorry dont remember the last name, and one of their engineer type people named al depoalo or something like that, i'm sure i'm not spelling it correctly, they were very nice, answered my questions, helped me pick out which verion i needed and set me up and finished the sale.. i was very happy with the whole experience. they were even nice enough to do an online meeting and show me some of what the software would do.. and when i bought it i get 45 days of tech support, and the option to buy a year's support, but i didnt get that cause i think i can figure it out...
also, you might wanna download some of the instructions, and user guides, they really helped me to get a handle on it.. i just ordered it thursday, so i'm waiting for it to come in, and then i can really get after it...
heres where i downloaded the instructional information... pay attention to which version your thinking about getting, and which instructional you get cause the different versions do things differently...
http://www.bobcad.com/support.html
Grizzly X3, CNC Fusion Ballscrew kit, 3 500oz-in bipolar steppers, 3 203v Gecko's, Linear power supply from Hubbard CNC, Mach 3, BOBcad Pro Art V22, Rhino.