my SCM Practix-s 12 is having a problem with a specific program being stuck as the only thing showing up on the controller no matter what we try to transfer over. The computer side and controller side think that the transfer completes and I get a "copy completed successfully" message but the program remains unchanged. If you try to run it, it throws a program not found alarm.

called SCM and they tried to use TeamViewer to mess around in Kvara (?) to transfer files over but the controller stayed stuck with the same program remaining after an attempted transfer. Tech said they had never seen the issue before. We then tried flashing the SHM client on the sintesi controller which changed nothing. They said they'd escalate it to Italy but I'm wondering if anyone else has ideas/experience with this issue before it takes 2 weeks to get told we just need to buy a new controller.