Thundercnc: Swap the motor and encoder pair for the Z with another axis. Lets say you use X. Then if you jog X in the software does it still "bump" on the Z? If it does, it's not the drive. If the bump transfers over to the swapped axis then you need to suspect the cabling or the drive.
On their servo systems they use a heavy shielded cable for the RJ45's for the encoders. If the cable is allowed to flex at the connectors it tends to put a strain on the plugs and sockets. Funky encoder signals from a motor will cause all kinds of stuff (including run-aways of the motor). While they have home switches on the table (optical vane type) I doubt that is what they had you replace. The encoders are on the back of the motor where the RJ45 (network type cable jack) plugs in.
If the "bump" stays with the Z after swapping drives and cables ,then it could still be the encoder connection or the motor itself. Only way to narrow that down is to swap motors/encoders and put everything back. If it follows the motor/encoder over then you have your answer. If it stays with Z no matter what you swap, then it has to be mechanical. One customer told me that when he pulled the belt pulley off his Z that the shaft was 5/16 but the pulley was a MM bore and was sloppy on the shaft.
Anyway. Don't feel like you are singled out. I have several more of their customers that have new (yes, NEW) PCNC tables that have controller problems.
PCNC accuses me of making this stuff up because I make money on selling their customers electronics that really work ("pay no attention to that man behind the curtain!"). Yes, I do make money off them, but THEY MAKE IT SO EASY!
The Rutex drives they use cannot be tuned in their MB design. They can only be tuned via software and then only if the right connections are used. Poorly tuned drives can cause problems as well. If the Gain is low or the Dampening is too high the drive gets "spongey". It will allow you to move it almost a 1/4" turn before it decides to correct. Since the Rutex has a higher error limit it doesn't fault as quickly as a Gecko.
Now they are facing the problem that they cannot get Rutex drives anymore since the the owner "quit" a couple of months ago. They burned a bridge with Gecko (see earlier posts in this thread) so next stop for servo drives looks like China.
You are welcome to join my CandCNCSupport Yahoo Group and I will try to walk you through a logical troubleshooting process so you can get back running. You will find other frustrated PCNC owners over there that can help share you pain.
TOM CAUDLE
www.CandCNC.com