It was the ex-distributor who set the operating parameters for their staff, it was the ex-distributor who took this Client's cash, it was the ex-distributor who did not pass on a license request to Dolphin. Finally, as the term 'nickel & dime' has been raised, it was the ex-distributor who recorded this $300 sale as being $250 in the monthly sales returns. This was not an isolated error but appears to be a systematic approach by the ex-distributor, an approach for which we have 2 emails from the ex-distributor containing full admission. This behaviour did not arise with a company we had only recently met but with one which we had an 8 year trading relationship. I would be the first to admit at being blind-sided on this one.