[Tankman]

Had a bad drive for the servo motor. Replace it. Did not work right. So I went through the burny manual to get it set up. Followed the tech manual step by step. When I got the setting up the ticks per minute, which is the Burny way of setting the encoder. It would not work. Not matter the number. It would travel 22.5” when it was set to 96”. I spent 8 hours Friday trying to set the machine back up.

Lincoln/Burny tech supprt was not really willing to help unless I am able to load some computer metting screen share onto that burny, which is running windows xp! Pretty pathetic they suck at their jobs and can not walk someone through the set up to help find a issue.

I almost want to find the home made cnc groups and see what I can put together and get rid of this old ass system. I need to be able to quickly fix our machines, not fight 8 hours going through manuals, doing stepnby step work to get no where.

Anyone can recommend some help?

[jillediesel]

Just curious. You new?

By brand, Microstep has been using the same service/diagnosing software for 20 years. Have you tried that? Like wingraf for instance. At least microstep makes you enter a password to open the service menu. I got it tho lol

ANyways. Did you at the very least try to make tech support come on teamviewer? Because they can see in good detail exactly what modules are tripping. I recently experienced one of those communication cables that are crimped inside the wiring box were burnt, giving me a whole bunch of codes and downtime. But tech support looked at it and sent a technician with new cable within 2-3 hours.