So I guess I am the person who pissed Jack off eh?
But he won't mind selling me router even if he is pissed off at me?
(no response for a month and when I ask about router... instant response back ha!)
All I asked him were few simple things... picture documentation of how to set up the machine, how to focus lense, etc. The manual that came in with is rubbish from what I see (drawings don't even match what I have), whatever video they sent me was corrupt on CD...
The only thing that got me be able to going is actually forum members who helped me. If you call that support ...
Ignoring paying customer NEVER is right from where I work at. I just wish they had something like BBB in Chinese.
If you are right sales person, you turn those annoying one's into your best marketing tool, you don't just walk away.