Hi everyone I am new here. I work in the St. Louis area. How is the customer service for Haas in your area? We have all Okuma's in our shop now and have always had fantastic customer service with our local providers for Okuma. We recently purchased a company out of Ohio and inherited a new Haas VM3 with a 5 axis trunion. Dealling with the local Haas techs has been a terrible experience. It took a week and a half for them to come do the install. I then expected to get a small overview of the controller seems it is new to all of us and was told they don't do that and I would have to set that up seperate and they would probably have to fly someone in. Does the cutomer service get better or is this what we can come to expect from this company?