Is it just me or is fanuc tech support getting worse? I recall back in the day when you could talk to a "real" person, the only headache you woukd get is weather it was a "machine" problem or a "control" problem. I have not had to call them for a few years now that I work in engineering. I called them and after playing phone button games I found a person. I thought that she was going to let me talk to a tech but she gave me a case number. That was over a week ago and no call. I sent them an email and flamed them a little. I got a response in about less than a half hour. They told me they were working on my issueIs Haas tech support like this? I told them that this is why Hass is taking their market share?