[Dave's_Not_Here]

I'll have photos posted before I have to leave the office today. I apologize that at the shrinking possibility of a purchase that I have not disregarded new customers in service of this issue. The expressed interest to purchase from competing dealers creates a situation where I have to put support at lower priority. Pressure is put on me to prioritize new customers and clients purchasing components from us (we don't have hundreds of tech reps, only 3).

I don't know where the "shrinking possibility of a purchase" comes from. On the 6th, I thought we were discussing what I needed to purchase from Techno. You were going to get me prices and photographs so I knew what all I had to do. I don't think it should take 14 days and several additional requests from me. In fact, after two weeks of waiting, had I not decided to go another route and post my decision, I doubt I would have a reply even now. I take exception to your comments that clearly try to shift the responsibility to me. It was Techno Isels poor customer service that brought about any "shrinking possibility of a purchase" and introduced a competitor into the mix.

If you are receiving pressure to service new customers and clients that are purchasing components, then why did it take 14 days, and a post from me about moving my business elsewhere, to respond? After all, I was under the impression we were putting a component deal together.

As for only having (3) tech reps, all I can say is your business must be doing poorly or management does not see the benefit in staffing their customer service department so the tech's can respond in a timely manner. I, like many other Techno Isel owners, am a small business and we try to measure our expectations for customer support accordingly. But 14 days to respond to a sales opportunity?

And speaking of sales opportunity, I was reviewing my e-mail history regarding the purchase of an HSD ES915 Spindle. It reminded me of why I went somewhere else to get the spindle. Seems that the salesperson I was dealing with was getting some grief from management because I was not buying the complete package (spindle, toolholders, tool rack, VFD, etc...); only the spindle. I finally quit fighting to buy from Techno and bought it somewhere else. And even after buying it somewhere else, I had to fight that dealer for having sold me a used spindle full of MDF Dust and a broken housing! I had to get Luca, from HSD, involved and had HSD ship a new spindle from Florida.

If you could explain the flawed ball screw design so I could forward the info to the engineers; We receive our linear motion components from Isel (Germany) and THK (Japan) so any interest in failure rate and shoddy construction is information we need.

This thread explains everything. You should read it. Techno told me over the phone that it was "a design flaw" and that they weren't using that design any longer.http://www.cnczone.com/forums/techno...ins_pours.html

Note: Regardless of your intentions in acquiring components from us I'll post photos here of the ATC layout on a LC+ 4896 w/ HSD spindle so everyone can see what it looks like and give a brief explanation of how it works.

Thanks, and my apologies in the slow movement of this,
Chris @ Techno

Ultimately, Chris, it comes down to customer service. I only takes a few seconds to respond to an e-mail and let someone know you haven't forgotten about them and what you promised to do. I know I am not the only Techno Isel owner that has had issues with Techno Customer Service. I am also not the only owner to find alternative solutions because of the lack of customer service or the extraordinarily high prices.

I am glad that Techno decided to have someone on CNC Zone and that you will follow up on this project for other potential customers. And who knows, given my luck with vendors, I might still have to buy from Techno... it's been (6) days since the latest vendor said they could help and promised a quote.

I know I couldn't get away with running my business this way...

[ericscottf]

Dave,

I sent you a PM. After reading through this thread, I'm uncertain as to what it is you need at this point. Please email me at the address I provided in the PM (or post here) and I'll do my best to help you, regardless of priorities/policies in place.

We normally work 9-5 EST, but chris is out today. I check my email and respond as long as i'm awake and not otherwise occupied.

Regards,
Eric

[Dave's_Not_Here]

Eric,

I will send you an e-mail.

Dave