[CNCdude]

First of all I think that "the customer is always right" must have come from a psychiatrist somewhere down the line and is ridiculous. If a "customer" told you that jumping off a bridge would bring you wealth and happiness would you take the plunge? There is nothing wrong with someone talking about an experience they had or an issue they would like assistance with. However, if the actual question or issue is littered or surrounded with garbage, the actual point can tend to be missed. That doesn't do you any good. Sometimes it takes courage to be honest. It takes personal integrity. BobCAD-CAM software does have issues with Vista. What else can I say. However, we do extensive testing and have tested Vista platforms and achieved perfect results. We assist the customer in the best way we can. What we find, which is interesting is that someone that can't help themselves from attempting to make others miserable will frequent chat rooms and web forums because there is a sense that they can get away with tossing garbage around in an effort to upset people just because they themselves are upset. Have you EVER seen anyone who is upset really stick to the facts in a way as to resolve a problem? You inevitably do yourself a disservice when you operate off of "opinion" and "hearsay." When you operate off of FACT, you usually end up with good results that benefit your survival whether it be in business or in life. You're damn right that BobCAD-CAM staff would attempt to defend themselves under a fraudulent attack. You would too. You can expect that to continue. The staff here care about what they do, and yes, we sell a whole lot of software because of it. All day, every day. Keep that in mind. There is a very definite and invariable reason why so many shops purchase BobCAD-CAM software. Just have yourself a look at what it can do for the price. And I strongly recommend that anyone out there who might be looking around, do their homework. Look at the features list versus the cost. Look at the evolution of the product. Look at the service policy and training options. Look for features that you need now and if there is room to grow. Get a live demo. You don't need to sit and cut parts to "see" if the software will work. Look at the code, ask questions and if you feel that in the end you have looked at a product that will suit your needs, then begin negotiations. Everyone wants a good deal. We provide them.
CNC Dude

[dertsap]

Sometimes it takes courage to be honest. It takes personal integrity. BobCAD-CAM software does have issues with Vista. What else can I say.

then why not give the man his money back ? he was told that it would work with vista , and there are issues with running it on vista .it s a no brainer ,he's dissatisfied with his purchase at which any company that offers a refund for dissatisfation has a legal obligation to uphold that policy

in the other post he fell pretty short of being insulted when he was told to try to conduct himself in a somewhat professional manner , then the door was shut on the thread , i didn t see anything inappropriate or inacurrate , in his complaint .was this fair to him ?

as far as it being bs that the customer is always right , the customer knows what he wants ,the customer has expectations that the product will perform as advertised and the customer knows what he is willing to spend his money on and where to spend it , this is what makes the customer always right , and if certain guidelines are not met the customer will go elsewhere period ,which isn t good for any business

as i stated previously bobcad has a large customer base and a lot of happy customers so obviously youve been doing something right , but your not going to keep everyone happy ,and so be it , and if you make good for unhappy customers , the posibility of them coming back is far greater than simply closing the door on them
i'm not trying to say anything bad ,i'm just pointing out a simple observation

[tmarks11]

First of all I think that "the customer is always right" must have come from a psychiatrist somewhere down the line and is ridiculous.

WOW!

Your PR would improve if you learned to write better.

And wow again. Many people here are not native English speakers, so ridiculing someone based upon their language skills is pretty low. How is your Russian?

I think that I will look for a company to buy from where the sales floor and the programming floor has a big banner "THE CUSTOMER IS ALWAYS RIGHT" on the wall. Just about all of the other companies do.

There is a reason many companies have rules about who is allowed to represent them officially in forums, because random public behavior like this by employees can alienate many would-be customers. If this type of behavior is the official company policy, that pretty much establishes their level of professionalism.

My advice to the origional poster should be to pony up $130 and buy a copy of WinXP and load it on your CAD computer. You will be a lot happier in the end, although I am sure not having that AERO-type screen with transparency might grate after awhile while you make chips. Heck, that is pretty much my advice to everyone suffering from Vista. I have a copy of it I got for free sitting in my desk. And iut will stay there for another couple service packs.

[tjones]

Too many personal hits in a technical forum. Probably best this one just sits and dies of old age until it is lost in a backlog of other posts.

[tobyaxis]

What happened to this Thread? It was looking better and more productive when I last saw it.

[spock]

care to elaoborate on that?

[COMMAND JOHN]

So whin did you last look at it.??

[tobyaxis]

That would be like Thursday.

Hey I have a question for you guys. When was the last time you used spell check or a dictionary??

All said and done this Thread is pretty worthless don't you think??

You guys have fun with this. I have serious work to do.

Cheers!!!