[Khalid]

Dear chris...I know that I cant write well..... In serious discussions like that there must be a little jokes...so everybody cools down...

Thanks for replying...

Regards
KFK

[Techmachineman]

I believe I have said what I feel and am probablly done posting in this thread as well.

Blanshan, good luck.

CNCDude- Sound a little uptight, please do the right thing!

Tjones, you seem very knowledgeable and could perhaps be some help in the future, thanks!

[Khalid]

and me

[Khalid]

Okay to all ... hope we shud not start the thread with starting like "BEWARE or etc..". Software is good but the persons using it must have know how...and if there is problem with VISTA then Microsoft Shud also been asked bout that,,..

[dertsap]

Sometimes it takes courage to be honest. It takes personal integrity. BobCAD-CAM software does have issues with Vista. What else can I say.

then why not give the man his money back ? he was told that it would work with vista , and there are issues with running it on vista .it s a no brainer ,he's dissatisfied with his purchase at which any company that offers a refund for dissatisfation has a legal obligation to uphold that policy

in the other post he fell pretty short of being insulted when he was told to try to conduct himself in a somewhat professional manner , then the door was shut on the thread , i didn t see anything inappropriate or inacurrate , in his complaint .was this fair to him ?

as far as it being bs that the customer is always right , the customer knows what he wants ,the customer has expectations that the product will perform as advertised and the customer knows what he is willing to spend his money on and where to spend it , this is what makes the customer always right , and if certain guidelines are not met the customer will go elsewhere period ,which isn t good for any business

as i stated previously bobcad has a large customer base and a lot of happy customers so obviously youve been doing something right , but your not going to keep everyone happy ,and so be it , and if you make good for unhappy customers , the posibility of them coming back is far greater than simply closing the door on them
i'm not trying to say anything bad ,i'm just pointing out a simple observation

[Khalid]

I was thinking that we fill the belly of this thread with thousands of alphabets...n now it shud not require to fill more...the result will be the indigestion and worse case will be Vomitting..

[Khalid]

I am closing this thread with following minutes:

1) BOBCAM shud solve the problem , and if can't then return the money.
2) The person after refunding the money shud say thanks to BOBCAM..

3)...
4)...

3 and 4 left intentionally blank for the members who are watching the thread but not postinng..


I hope u all agree...

[tjones]

I know of another person who got a refund. Took a while before he got it but then he kept the dongle and still has the ability to run the program.

He said he would not return it until he got his money but Bobcad wanted the dongle before refunding.

Anyhow, I am saying this because I know Bobcad has refunded before to my knowledge.

One thing about Vista though. I turn off the security and replace the pre-installed security with my own. I wonder if this could have anything to do with the problems. Many other programs are having the same issues. CAD and CAM programs alike. So with the fact there may be thousands of ways a person configures their own system one could surmise that Bobcad may have issues with that person computers but not another persons.

BTW: as a side note Bobcad does have many getting started tutorials and manual on their support sight. They did not have them when I received my 2007 version but I still never had things as bad as this person.

[Khalid]

what shud be the conclusion?
I know we all having machineguns...this thread will remain at the top if not finsished...so why not come to concluding remarks...

[Khalid]

My machinegun is little faulty as chris said in previous thread...

[dertsap]

I know of another person who got a refund. Took a while before he got it but then he kept the dongle and still has the ability to run the program.

He said he would not return it until he got his money but Bobcad wanted the dongle before refunding.

.

this is a case where the refund shouldn t happen until the software and dongle have been returned , there has to be fairness on both sides

[Khalid]

This thread is like a BUBBLE GUM...the more u lengthen the more it be... so thow it away...get new bubblegum...

[dertsap]

This thread is like a BUBBLE GUM...the more u lengthen the more it be... so thow it away...get new bubblegum...

out of 5 pages youve set a total of 1

[Khalid]

I am closing this thread with following minutes:

1) BOBCAM shud solve the problem , and if can't then return the money.

2)...The person shud return the software alongwith the DONGLE..

3) The person after refunding the money shud say thanks to BOBCAM..

4)...After the deal with BobCam, the person will never throw stones on BoBcam in any place/Forum...



I hope u all agree...

point-2 added as per dertsap suggestion...good Dertsap:cheers:

[CNCdude]

OK...OK...One last post.

Uptight? Not at all. We do have a return policy that is in place and we tell every customer before we take payment so that it is known. This takes place in the order verification process. This way everything is above boards. You have to understand, last week alone we shipped more than 500 packages out the back door. There is a lot of business happening every day. BobCAD-CAM has done more than 1 Million dollars in business each year for the last 6 years in a row. And there are no signs of slowing down. Therefore, you better believe that we pay attention to customer service. We now have over 70 employees whereas, just a year ago we were around 50. We just moved into a new 15,000 square foot facility with a new state of the art training facility to allow for customers to visit us from all over the world. There is a lot of really exciting things taking place. We actually offer special Predator DNC solutions now as well as small CNC milling machines. Stay tuned and have a great Holiday season!

CNC Dude

[Khalid]

Though i am not using Bobcam, but it seems that the software itself is good...Currently, many popular softwares having trouble with VISTA.... so we are not blamming the software...

Chris , we wish the profit of ur company multiply each year... But keep in mind this type of situation always harm repute...so try to avoid in first place...

Hope the problem will be settled next day with above points and the last message will be posted by the affectee by thanking BOBCAM...
Thank u
Best of luck to all.

[tobyaxis]

Well, there was a slight .002 to .003 Gouge problem in V21, but V2007 corrected these issues by a large margin (.0001 to .0003). Maybe my Feed and Speeds are high for finishing but these parts will get polished to a Mirror shine anyway. I have not Fully tested V22 to see what surface finishes it will produce but I still have all the Advanced Z-Level Roughing and Finishing along with the Equidistant Offset Tool Paths.

Most CAD/CAM software on the market uses Boundaries to perform isolated machining, plus they too may require modification of a model to perform specific tasks.

The only problem I continue to have is the 2D Pocketing with Islands. Hence to get around this I use the 3D Z-Level Roughing and Finishing, then edit in my Cutter Compensation in the appropriate places. Not really a big deal apposed to standing at the control programming buy hand and calculator.

The drawing UI needs a little more functionality and versatility but that could be said about any CAD program because most is really personal preference.

It is what it is and I have no problems making money with the software. It might take a little more work, imagination, and effort than more expensive software, but it does work.

BTW: I did 90% of my learning with the quick start manual and a few questions about Post Processing, plus the GUI that Tjones helped me with. Since then, a few little things that won't get in the way of making good with the software.

For future reference I have over 17 years of CAD experience and 13 as a Machinist with Mills, Lathes, Multi-Tasking Lathes, and Multi-Axis Swiss Screw
Machines both with Live Tools.

You can slice it any way you like, but it all comes down to persons personal preferences.

I do believe that if a customer is not satisfied with a purchase then that customer should be treated fairly and given a refund.

My original post was not to censor any member of this Forum, but to imply that this matter could be taken care of by other means in a professional manor.

This is after all a help forum so we can help each other the best we can.

IMO Vista isn't ready for Office Software yet, let alone CAD/CAM.

You guys have a good day and lets all try to be productive and professional.

Cheers!!!!

[MrWild]

Khalid,

I say to those dissatisfied, "Did you demo it? On your own parts?"

Did you demo it on your own parts? YOU CAN'T DEMO IT ON YOUR PARTS BECAUSE THE DEMO IS HALF A PROGRAM.

Other than that and having the bugs still in it that have been fixed with updates, the Demo does allow you to play. Didn't earlier forms have an output of 1,000 lines or less, similar to Mach? With programs able to run into the millions of lines of Gcode, turning on a 1,000 line Gcode feature would let buyers try it out on siimple parts.

In the V22 Demo I've been playing with, I've been able to address a lot of the supposed problems here and in other threads by just using the Help files. Other places for help were at BobCad and the Manuals. Turning the blue off really gives it a professional edge, versus the Disney Land Fun House desktop it comes with. Also turning off many of the drawing tools opens the drawing pallet up and doesn't seem so confusing. Not being able to change some features in the post, not being able to use ramp, not being able to see the CAM side where it generates tool paths (with your own parts), doesn't let you see if it spends alot of time cutting air. So much seems broken or is not turned on in the demo, it worried me as I played with it. If it wasn't for reading about the fixes of the very things that concerned me in the Demo, I'd be gun shy. And it is a LOT different than V21. It isn't a walk in, sit down and your off and running next step program.

Readiing the threads blasting BC, could make me become gun shy, except for one thing. I was able to see and play with a working rendition of V21.4. It showed me that although BC is much cheaper than the high end CAM programs, it can be lived with by those on a budget (Hobbyists and those starting a boot strap machine shop). By the time you get used to the idiosyncracies you've settled in as a user. If you start making money hand over fist, you may consider a high end CAM program, but the cost, and the fact you've become accustomed to the way of BC, may find you sticking with it. Similar to Office users versus Word Perfect users. Both swear by their systems. Then of course there's EMC2 users and an interesting Linux based CAM program if you're really on a budget.

I'm selling off odds and ends what I can, to raise the coin for basic V22. I figure the worst of the bugs are out of it, and they are improving it If I can learn the weird post language in V21.4, relearning everything for a personal copy of V22 shouldn't be impossible. Just a Winter of cabin fever.

You BobCad workers reading this, fix and update your Demo. Not being able to do things like enter a machine's parimeters, or choosing ramp over step in machining just spoils the illusion of a working program. Reading a post that it (ramp) doesn't work (later corrected in a fix/update) and still doesn't work (allow you to toggle it on) in the demo, gives you goose bumps in the purchase phase.

Bossman, really think about turning on a short Gcode generation ability. It'd make jumping into the fire a lot easier to do if a person could see their machine run even a few circles and rectangles they create, not a set program. Anyone can debug a Gcode program thoroughly and set it in their Demo to be called up and used as if it were actually generated at that moment. If it wasn't for the time I got to play with a working V21.4, I'd still be settling for hand coding. You (BC) aren't as intuitive frendly as
FeatureCam and MasterCam, but you're much more affordable for the folks that don't want to use bootlegged programs. In one test BC V21.4 made much nicer tool paths than FeatureCam. Unfortunately it also had a few hiccups needing editing.

What you can afford, what you want to do, and what you're willing to put up with I guess. If V22 really smokes V21 as they say, it's a good deal.

[Khalid]

The problem is resolved with consensus of all of group members... Please i request u to not post here... Now the deceased one is in his tomb enjoying heaven, dont dig the tomb again and not bring the deceased in this cruel world..... Moderator is allowed to delete the threads after Post#54.

Best Regards

[tjones]

Bobcad does offer real time demos. However you are correct that the downloaded demo does not post code. However I ran the software in demo mode and could fully test the CAD and machining tree.